Shipping Policy

Order Processing Time
All orders are processed within 2 to 5 business days. As our candles are handmade, we take great care in packaging them securely before shipping.

Shipping Locations
We currently ship within the United States. Local delivery is available in select areas of Manhattan, New York. Please ensure your delivery address is accurate to avoid any delays.

Shipping Methods and Rates
Shipping rates are calculated at checkout based on your location and selected delivery method. We use trusted carriers like USPS, UPS, and FedEx to deliver your order safely.

Estimated Delivery Time
Once shipped, orders typically arrive within 3 to 7 business days, depending on your location. For local Manhattan deliveries, you will be contacted to schedule a convenient drop-off time.

Order Tracking
You will receive a confirmation email with a tracking number once your order has shipped. If you have not received your tracking information after a few days, please contact us at support@ekaboutique.shop.

Local Delivery (Manhattan Only)
We offer hand-delivery on select products such as floral candles within Manhattan. After placing your order, we will contact you via text or email to coordinate the delivery time and location.

Delivery Issues
If your package is lost, damaged, or delayed, please notify us within 48 hours of the expected delivery date. We will work with the shipping provider to resolve the issue as quickly as possible.

Incorrect Address
Please double-check your shipping information before placing your order. We are not responsible for packages sent to the wrong address due to customer error.

Contact Us
If you have any questions about your shipment or delivery options, feel free to contact us at:

Eka Boutique
Email: support@ekaboutique.shop
Website: https://ekaboutique.shop